Frequently Asked Questions

Welcome to Bionic. Below are answers to some of the most common questions we receive. If you need more information, feel free to reach out to us at hello@bioniclabs.org.

Orders & Shipping

Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on location. You can check the options available at checkout.

How long does shipping take?
Orders typically ship within 5–10 business days. Delivery times depend on your location and the shipping method chosen at checkout.

Where do you ship from?
All orders are shipped from our facility in France.

Will I have to pay customs duties or taxes?
International orders may be subject to customs duties or import taxes, which vary by country. These charges are the responsibility of the buyer.

Products

Do your stands come with chargers?
It depends. Customers can choose to purchase our stands with or without the MagSafe charger.

Are your products color-matched to Apple devices?
Yes, our aluminum products are finished to closely match Apple’s silver and space gray colorways.

Do you offer custom engraving or modifications?
Not by default, but for larger orders, this can be arranged. Please get in touch at hello@bioniclabs.org.

Returns & Warranty

What is your return policy?
We accept returns within 14 days of delivery as long as the item is unused and in its original packaging. Customers are responsible for return shipping costs.

Do your products come with a warranty?
Yes, all Bionic products come with a two-year warranty covering manufacturing defects.

What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos, and we’ll arrange for a replacement.

Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, and Apple Pay.

Do you offer bulk or business pricing?
Yes, we offer corporate and business pricing for bulk orders. Contact us at hello@bioniclabs.org for more details.

Do you run discounts or promotions?
Occasionally, we offer limited-time promotions. Subscribe to our newsletter to stay updated on upcoming sales.

Other Questions

How can I contact customer support?
You can reach us at hello@bioniclabs.org and we’ll get back to you as soon as possible.

Where can I see reviews of your products?
You can check out verified reviews on our website and Etsy store.

Still have a question? Get in touch.